Privacy Policy

At Fixer Frank (www.fixerfrank.com), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

- Personal Information: Information that identifies you, such as your name, email address, phone number, home address, or payment information, provided when you book services, contact us, or create an account.

- Non-Personal Information: Data that does not directly identify you, such as browser type, IP address, device information, or website usage data (e.g., pages visited, time spent on the site).

- Service-Related Information: Details about the services you request, such as project descriptions, appointment times, or photos you upload to describe repair needs.

2. How We Collect Information

We collect information in the following ways:

- Directly from You: When you fill out forms, request a quote, schedule a service, or communicate with us via email, phone, or contact forms.

- Automatically: Through cookies, web beacons, or similar technologies when you visit our website. These tools help us analyze site performance and user behavior.

- From Third Parties: From partners, such as payment processors or marketing platforms, when you engage with our services.

3. How We Use Your Information

We use your information to:

- Provide, schedule, and perform home repair or handyman services.

- Process payments and issue invoices.

- Communicate with you about your appointments, promotions, or updates.

- Improve our website, services, and customer experience.

- Comply with legal obligations or protect our legal rights.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

- Service Providers: Third parties who assist with our operations, such as payment processors or scheduling tools.

- Legal Compliance: When required by law, such as in response to a subpoena or court order.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze site traffic, and deliver personalized content. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

6. Your Choices

You have the following rights regarding your information:

- Access or Update: Request access to or updates to your personal information.

- Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails (we rarely ever send marketing emails).

- Cookies: Adjust your browser settings to refuse cookies.

7. Data Security

We implement reasonable security measures to protect your information, such as encryption and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Users

If you are accessing our website from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

- Email: support@fixerfrank.com